Frequently Asked Questions
What jewelry style do I want to buy?
The first thing to do is to decide whether you are buying a ring, bracelet, pendant, necklace or a pair of earrings. Whether it is going to be a solitaire, two stone, three stone piece, a diamond or a colored gemstone jewelry, its design and metal are few of the many factors that need to be considered.
Can I customize jewelry online?
Yes. We offer a full customization of most of the engagement rings we sell, from simple customization like switching out a center stone, to a more complete customization like taking two ring styles and combining them. We try to offer customization options and you can make the most out of them to design the perfect piece at the perfect price.
How long does a custom jewelry piece take to create?
A lot can depend on how complicated the design is, but rule of thumb is from start to finish is 3-4 weeks, but more complex customizations can take up to 6+ weeks. However, it is possible to complete a project much sooner than this. If you are interested in a custom jewelry project and have a shorter time frame we encourage you to get in contact with us today!
Want to Return or Exchange Something?
If for any reason you are not satisfied, we will gladly accept items for refund or exchange within 30 days of purchase. All refunds will be issued to the original form of payment. All returns must be unworn and in sale-able condition. Returned merchandise should include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective.
Shipping Information
Shipped Directly To Your Door
At Tidewater Diamond, we strive to not only help you find the piece or pieces that you love at an affordable price, but we strive to get your orders out quickly. Most orders ship out within 24-48 hours 7 days a week from our physical location based out of Virginia. If the piece is not immediately in stock, it will typically ship within 2-3 weeks.
Order Tracking
All orders placed online or in-store from our Virginia location have full tracking through our shipping partners not only to make sure that your order makes it to you safe and sound, but that it shows up when you need it.
Have Questions For Our Team?
Have questions about the piece or pieces that you're purchasing online? Interested in visiting our physical store to check things out for yourself before purchasing? Have questions or want more information? Contact the team at Tidewater Diamond today and we'd be glad to help.